At Bravo Care, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address.
- Demographic Information: Age, gender, disability status.
- Service Information: Details about the services you receive or inquire about.
- Health Information: Medical history, disability-related information, and health assessments.
- Financial Information: Payment details, NDIS plan information.
- Usage Information: Data about how you interact with our website and services.
2. How We Collect Information
We collect information through various means, including:
- Directly from You: When you provide information to us through forms, surveys, or direct communication.
- Automatically: Through cookies and other tracking technologies when you use our website.
- From Third Parties: Such as the NDIS, healthcare providers, and other service providers.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To deliver and manage the services you request.
- Communication: To contact you regarding your services, appointments, and updates.
- Personalization: To tailor our services to meet your specific needs and preferences.
- Improvement: To improve our services and website based on user feedback and usage data.
- Compliance: To comply with legal and regulatory requirements, including NDIS guidelines.
- Marketing: To send you information about our services, events, and updates, with your consent.
4. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party providers who assist us in delivering our services.
- Healthcare Providers: Medical professionals and healthcare providers involved in your care.
- Government Agencies: Such as the NDIS, for compliance and reporting purposes.
- Legal Entities: When required by law or to protect our rights.
- Affiliates and Partners: With your consent, for specific purposes related to your care and support.
5. How We Protect Your Information
We implement various security measures to protect your personal information, including:
- Encryption: To secure data transmission and storage.
- Access Controls: To limit access to your information to authorized personnel only.
- Training: To ensure our staff is aware of and complies with our privacy policies and practices.
- Monitoring: To detect and respond to security incidents.
6. Your Rights and Choices
You have the right to:
- Access Your Information: Request access to the personal information we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete information.
- Object to Processing: Object to the processing of your information for specific purposes.
- Opt-Out: Opt-out of marketing communications and certain data uses.
- Delete Your Information: Request the deletion of your personal information, subject to legal and regulatory requirements.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website and to collect information about how you use our services. You can manage your cookie preferences through your browser settings.
8. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children without parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Bravo Care [📧 Email: info@bravocare.net] [📞 Phone: 0481248980] [📍 Address: 32 McAulay St, Rosebery NT 0832, Australia]
Effective Date: January 11, 2025
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our practices regarding your personal information. If you do not agree with this policy, please do not use our services.